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If the expected policies aren't shown under Device Compliance or Device Configuration, then the policies aren't targeted correctly. Select the device to see policy-specific information.ĭevice Compliance shows the states of compliance policies assigned to the device.ĭevice Configuration shows the states of configuration policies assigned to the device.

On a Windows device, open Settings > Accounts > Access Work or School > Select the account or MDM enrollment > Info > Sync.

On the iOS/iPadOS device, open the Company portal app > Devices > Choose the device from list > Check Settings.

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On the Android device, open the Company Portal app > Devices > Choose the device from list > Check Device Settings.

A device that can't check in can't receive your policies from Intune. If Last check in is more than 24 hours, there may be an issue with the device.

By default, Intune devices check in every 8 hours. Last check in: Should be a recent time and date. Eventually, the device becomes non-compliant, possibly after 30 days. For example, the device may be turned off, or may not have a network connection. If No is shown, there may be an issue with compliance policies, or the device isn't connecting to the Intune service. Eventually, the device becomes non-compliant, possibly after 30 days.įor more information, see get started with device compliance policies.Īzure AD compliant: Should be Yes. Typically, unenrolling and re-enrolling the device resolves this state. If this column is Not Registered, there may be an issue with enrollment.For more information, see create and assign app protection policies.Īzure AD Join Type: Should be set to Workplace or AzureAD. It doesn't receive compliance or configuration policies until it's enrolled.Īpp protection policies (mobile application management) don't require devices to be enrolled. If Managed isn't set to MDM or EAS/MDM, then the device isn't enrolled. Managed: For a device to receive compliance or configuration policies, this property must show MDM or EAS/MDM. Under Devices, find the device having an issue. Assign licenses so users can enroll devices.

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In the Microsoft Endpoint Manager admin center, select Troubleshooting + support > Troubleshoot.Ĭhoose Select user > select the user having an issue > Select.Ĭonfirm that Intune license shows the green check: You can use the built-in troubleshooting feature to review different compliance and configuration statuses.

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including instructions on how to use the built-in Intune troubleshooting feature. This article provides troubleshooting guidance for common issues related to policies and configuration profiles in Microsoft Intune.